Crickex believes that online entertainment should be fun without becoming a burden. We provide the tools, resources, and support you need to play in a healthy and responsible way.
Responsible gaming means engaging in betting or online gaming in a controlled, mindful way that does not harm your own well-being or that of those around you. It does not mean you cannot have fun — rather, it ensures that the fun stays within healthy boundaries.
At crickex, we take this issue seriously. Our platform is designed not only to deliver the best gaming experience, but also to ensure every member has access to the tools and information needed to make informed decisions. We understand that for a small number of users, gambling can become a serious issue — and that is why we are here to help.
The core principles of responsible gaming at crickex are straightforward: play for entertainment, not as a source of income. Set a budget limit before starting a session, never chase losses, and take regular breaks. This is more than just advice — it's a practice we actively encourage through tools available directly in your account.
We also carry out continuous monitoring of gaming patterns. If our system detects signs of concerning gaming behaviour, our team will proactively reach out — because to us, member wellbeing matters more than any business gain.
Crickex provides a range of self-control tools that you can activate directly from your account — free, easy to use, and effective in helping you play more responsibly.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, the system will automatically decline any deposit that exceeds your chosen amount — giving you full control over your spending.
Set the duration of your gaming session. When the allotted time is nearly up, the system will send you a reminder. You can also set a daily session limit so your account becomes inaccessible after a certain period each day.
If you need a longer break, use the self-exclusion feature to block access to your account for a period of 1 week, 1 month, 6 months, or permanently. During this period, you will not receive any marketing communications from us.
Access a full record of all your transactions, gaming sessions, and limits you have set in your account section. Understanding your own gaming patterns is the first step toward making smarter, more responsible decisions.
You can choose to opt out of receiving promotional emails, SMS, or notifications about special offers. This helps reduce the urge to play triggered by advertisements, especially when you are in the process of cutting back on gaming activity.
Our trained support team is ready to listen and assist you at any time, day or night. All conversations related to responsible gaming are handled with full empathy, confidentiality, and zero judgment.
Activating self-control tools on crickex is simple and can be done directly from your account settings in under 2 minutes.
Log in to your crickex account using your username and password. Make sure you are using a secure internet connection.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the control tool you want to activate — deposit limits, time limits, self-exclusion, or promotional unsubscription.
Enter your preferred value (e.g. RM200 per day or 2 hours per week) and confirm your selection. The limit will take effect immediately.
You will receive a confirmation email that the limit has been successfully set. Keep this email as your personal record.
In addition to the tools we provide, there are external organisations and resources that can help individuals experiencing gambling-related problems.
The Ministry of Health Malaysia provides counselling and support services for addiction issues, including gambling. Visit the official MOH portal for more information.
A peer support group for individuals facing gambling problems. Meetings are held regularly across Malaysia and online for members' convenience.
Crickex can help connect you with licensed counsellors who specialise in gambling addiction. Contact our support team to get a referral suited to your needs.
Problem gambling also affects family members. We encourage family members to seek information and support to help their loved ones through the recovery process.
Answer the questions below honestly. If you answer "yes" to more than 3 questions, we encourage you to contact us or seek professional help.
These questions are adapted from internationally recognised assessment tools.
Have you ever felt the need to gamble with more money to get the same level of excitement as before?
Have you ever tried to stop or cut back on gambling but were unable to?
Do you feel restless, irritable, or anxious when trying to cut back or stop gambling?
Have you ever gambled as a way to escape problems or relieve feelings such as guilt, anxiety, or depression?
Have you ever returned to gambling the next day to try to win back money you had lost (chasing losses)?
Have you ever lied to family members or friends about how much you are involved in gambling?
Has gambling ever caused serious problems in your relationships, work, education, or personal finances?
Have you ever borrowed money or sold belongings to fund your gambling?
If you answered "yes" to any of the questions above, we encourage you to talk to someone. Contact crickex support or seek professional help. There is no shame in asking for help — it is a sign of strength.
Answers to the most frequently asked questions from our members about responsible gaming at crickex.
We believe the best gaming experience is one that is safe, controlled, and enjoyable. Register today and enjoy a platform that puts your wellbeing first.