At crickex, your privacy is more than a legal obligation — it's a responsibility we take seriously. Find out exactly how we collect, use and protect your personal information.
This Privacy Policy explains how Crickex ("we", "Platform" or "crickex.vin") collects, processes, stores and protects your personal information when you use our services — including our website, mobile app and all communication channels we operate.
Crickex operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. We believe transparency is the foundation of trust — which is why we clearly explain every aspect of your data processing in this document.
This Privacy Policy applies to all registered members, website visitors and anyone who interacts with the crickex platform in any capacity. By using our services, you agree to the data protection practices described herein.
Crickex collects your personal data in the following categories depending on your interaction with the platform:
| Data Category | Example Information | Required |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, facial image | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, transaction history, payment methods | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, wagering habits, login frequency | Automatic |
| Communication Data | Support chat records, emails sent to us, feedback | Where applicable |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your health information, religion or political views unless you voluntarily provide it in the context of responsible gaming.
Your personal data is collected through several key channels:
Crickex uses your personal data for legitimate and transparent purposes. Each use has a distinct legal basis:
Crickex does not sell, rent or trade your personal data to any third party for their marketing purposes. However, we share necessary data with the following parties in limited circumstances:
All third parties that receive your data are bound by data protection agreements and are required to use your data only for permitted purposes.
Crickex implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure:
In the event of a data breach that may impact your rights and freedoms, crickex is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.
Crickex does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable law:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our established procedures.
The crickex website uses cookies and similar tracking technologies to deliver a better user experience, analyse platform performance and maintain your session security.
Types of cookies we use:
You can manage your cookie preferences through your web browser at any time. However, disabling essential cookies may affect certain features of the crickex platform.
As an individual whose data is processed by crickex, you have the following rights under Malaysia's PDPA and our policy:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data via your account settings or our support team.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You may request that we restrict how we process your data in certain circumstances as defined by law.
You have the right to receive the data you have provided to us in a structured, machine-readable format.
In the course of our global operations, your personal data may be transferred to and processed in countries other than Malaysia. Such transfers are only carried out where adequate safeguards are in place:
Crickex ensures that a level of protection equivalent to Malaysia's PDPA is maintained regardless of where your data is processed.
The crickex platform is intended for individuals aged 18 and above only. We do not knowingly collect personal data from children under the age of 18.
All prospective members are required to verify their age during registration and KYC. Should we find that a child's personal data has been collected without consent, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes your child has registered an account on our platform, please contact us immediately at [email protected] for prompt action.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory authority in your country.
Crickex also provides a 24/7 live chat channel on our platform for more immediate privacy enquiries. We are committed to handling every complaint fairly, transparently and within a reasonable timeframe.
We invest in the latest security infrastructure and industry best practices to ensure your personal data is always protected.
All data transmitted and stored is protected with 256-bit SSL encryption — the same standard used by financial institutions and government agencies worldwide.
Our thorough KYC process ensures only the rightful account owner can access and manage their account, protecting you from identity fraud.
Your personal data is never sold or rented to advertisers, data brokers or third-party marketing companies for commercial profiling purposes.
Our operations fully comply with the Personal Data Protection Act 2010 of Malaysia, giving you robust legal protection over your personal data.
You have the full right to access, amend, download or request deletion of your personal data at any time via your account settings or our support team.
In the event of a security incident affecting your data, we are committed to notifying you within 72 hours — well ahead of the industry standard.
Join over 500,000 members who trust crickex as their online entertainment platform of choice. Your security and privacy are our top priority.